Our approach to unreasonable or abusive correspondence (PDF 177 KB)
TYPE: PolicyTOPIC: Corporate
When we carry out our functions, we often receive communication or complaints (correspondence) from people with a legitimate interest in what we do and the decisions we’ve made as a regulator. Occasionally, this correspondence is unreasonable or abusive. This policy sets out how we balance our responsibility
to respond to correspondence with what we do when that correspondence is unreasonable or abusive.