How to contact WorkSafe
You can report an incident to us by:
- Phoning 0800 030 040, or
- Completing the online notification form, or
- Downloading and completing the Notifiable Death, Injury or Illness Form [PDF 343KB].
What is a notifiable event?
A notifiable event is when any of the following occurs as a result of work:
- a death
- notifiable illness or injury
- a notifiable incident.
Under the Health and Safety at Work Act 2015 (HSWA) you must notify us when certain work-related events occur.
Use our Notifiable Event tool below to help you with understanding which events are notifiable, what you need to do and when, and how to notify us.
Deaths, injuries or illnesses that are unrelated to work are not notifiable eg:
- a diabetic worker slipping into a coma while at work
- a worker being injured driving to work, when that driving is not part of their work
- injuries to patients or rest home residents that are triggered by a medical reason (eg injuries from a fall caused by a stroke)
- a worker fainting from a non-work related cause.
A person has been killed as a result of work
Serious head injury
Serious eye injury
Loss of bodily functions
Any injury that requires (or would usually require) the person to be admitted to hospital for immediate treatment
An injury that requires (or would usually require) the person to receive medical treatment within 48 hours of exposure to a substance
A person has been made unwell as a result of work
People's health and safety are seriously threatened or endangered as a result of a work situation
If someone has been killed as a result of work, then you MUST notify us immediately.
Phone 0800 030 040 (24/7)
In case of emergency, phone 111.
If a person has suffered the amputation of any part of the body, and the injury requires immediate treatment other than first aid, then you MUST notify us.
Amputation includes the amputation of:
- a limb (arm or leg)
- other parts of the body (hand, foot, finger, toe, nose, ear)
If a person has suffered a serious head injury, and the injury requires immediate treatment other than first aid, then you MUST notify us.
A serious head injury includes:
- skull fracture
- losing consciousness
- blood clot or bleeding in the brain
- damage to the skull that may affect organ or facial function
- temporary or permanent memory loss from a head injury.
If a person has suffered a serious eye injury, and the injury requires immediate treatment other than first aid, then you MUST notify us.
A serious eye injury includes:
- injury that results in, or is likely to to result in the loss of an eye or vision
- injury caused by an object entering the eye (eg metal fragment, wood chip)
- contact with any substance that could cause serious eye damage.
A serious eye injury does not include exposure to a substance or object that only causes discomfort to the eye.
If a person has suffered a serious burn, and the burn needs intensive or critical care such as a compression garment or skin graft, then you MUST notify us.
You do NOT need to contact us if the burn can be treated by washing the wound and applying a dressing.
If a person has suffered a spinal injury, and the injury requires immediate treatment other than first aid, then you MUST notify us.
A spinal injury includes an injury to the cervical, thoracic, lumbar or sacral vertebrae, including discs and spinal cord.
A spinal injury does NOT include back strain or bruising.
If a person has suffered the loss of a bodily function including, for example, through electric shock or acute reaction to a substance used at work, and the injury requires immediate treatment other than first aid, then you MUST notify us. The loss of a bodily function includes loss of:
- movement of a limb
- function of an internal organ
- senses eg smell, touch, taste, sight or hearing.
Loss of bodily function does NOT include:
- Fainting not due to a work-related cause
- A sprain, strain or fracture that does not require hospitalisation (except for skull and spinal fractures).
If a person has suffered a serious laceration and the injury requires immediate treatment other than first aid, then you MUST notify us.
Serious lacerations include:
- serious deep cuts that cause muscle, tendon, nerve or blood vessel damage, or permanent impairment
- tears to flesh or tissue - this may include stitching or other treatment to prevent loss of blood or bodily function and/or the wound getting infected.
A serious laceration does NOT include:
- superficial cuts treatable by cleaning the wound and applying a dressing
- lacerations that only require a few stitches a GP
- minor tears to flesh or tissue.
If a person has suffered an injury resulting in skin separating from underlying tissue (degloving or scalping), and the injury requires immediate treatment other than first aid, then you MUST notify us.
This includes skin separating from underlying tissue where the tendons, bones, or muscles are exposed.
‘Admitted to a hospital’ means being admitted to hospital as an inpatient for any length of time – it doesn’t include being taken to the hospital for out-patient treatment by a hospital’s A&E department, or for corrective surgery at a later time, such as straightening a broken nose.
For example, burns from skin exposure or inhalation of toxic chemicals that require medical treatment.
Medical treatment is considered to be treatment by a registered medical practitioner (eg a doctor).
If a person contracts an illness as a result of work and needs to be admitted to hospital for immediate treatment or needs medical treatment within 48 hours of exposure to a substance, then you MUST notify us.
In additon, you MUST notify us if a person contracts a serious illness as a result of:
- working with micro-organisms
- providing treatment or care to a person
- contact with human blood or bodily substances
- handling or contact with animals, their hides, skins, wool or hair, animal carcasses or waste products
- handling or contact with fish or marine animals
- exposure to a substance, natural or artificial such as a solid, liquid, gas or vapour.
If someone has been exposed to a serious or immediate risk to their health and safety because of an unplanned or uncontrolled work incident, then you MUST notify us as soon as possible.